Booking & Cancellation Policy

Please advise of any cancellations 24 hours prior to an appointment otherwise you will forfeit any prepaid course or treatment items.
A 50% deposit is required for treatments of more than 2 hour duration.
Please arrive 5 minutes prior to your appointment to relax before your treatment.
Another Level Medispa Packages and Courses require a 50% deposit at the time of booking. Cancellation received less than 48 hours before appointment will result in the loss of the deposit.

Terms & Conditions

IPL course items remaining shall be moved to another area or kept on record for a maximum of 18 months at Managers discretion.
Other Course items not used will be removed after 12 months.
Offers cannot be used in conjunction with any other discounts. Another Level Medispa discounts cannot be used on any treatments on the Medical Clinic unless specified.

If at any point you are dissatisfied with any aspect of your treatment, we ask that you notify us within 24 hours for beauty treatments or 48 hours for aesthetic treatments so that we are able to rectify the problem. Products cannot be refunded once they leave the premises.